FAQ
Welcome to bc11's FAQ Page
Find all the answers to your questions about accounts, bonuses, live dealer games and withdrawals — all in one place.
From the moment you join bc11 — making your first deposit, claiming a bonus, sitting at a live table and withdrawing your winnings to your own bKash or Nagad wallet — questions can come up at every step. This page has been created to clear up those common doubts for Bangladeshi players. The four sections below provide clear answers to more than 20 questions. If anything is still unclear, our support team is always here for you.
Detailed FAQ
Questions are organised by topic — go straight to the section you need.
Member Account
To log in to bc11, go to the bc11 Login page and enter your registered username and password. You can use the same credentials on any device — mobile or desktop. Before logging in, make sure your internet connection is stable and Caps Lock is turned off.
Use the "Forgot Password" option on the login page. Enter the email address or phone number you used during registration and a verification code will be sent to you. Use that code to set a new password. If you run into any trouble, contact our 24/7 live chat support directly — we'll resolve it quickly.
Yes. A username must generally be between 4 and 16 characters and can only contain English letters and numbers. A password should be at least 8 characters long — including uppercase letters, lowercase letters and at least one number will greatly improve your account security. Avoid passwords that are easy to guess.
No, only one account is allowed per person. If multiple accounts belonging to the same person are found, they may be cancelled and any balance held in them could be forfeited. bc11 enforces this policy strictly to ensure a fair and secure environment.
When logging in from a new or unfamiliar device, bc11 may trigger an extra verification step for security purposes. This helps keep your account protected. You can complete this step easily using the code sent to your registered email or phone number.
Yes. After logging in, you can go to your profile settings to update your mobile number, email or payment wallet details. Keep in mind that the wallet you use for withdrawals must be registered in your own name. For major changes, reach out to the support team for assistance.
Live Dealer Games
Absolutely. bc11's live casino is fully mobile-friendly. Whether you use Android or iOS, you can join a live table directly from your smartphone's browser without downloading any separate app. For the best experience, a 4G or Wi-Fi connection is recommended, as live video streaming runs most smoothly on a good network.
Roulette is a classic casino game where a wheel is spun and a ball lands in a numbered slot. You can place bets on a specific number, a colour (red or black), odd or even numbers, or a range of numbers. Bets can be placed until the dealer releases the ball. The outcome is entirely random — no strategy guarantees a win.
bc11's live dealer tables offer multiple limit options to suit players with different budgets. Low-limit tables are available for smaller budgets and high-roller tables are available for larger stakes. The minimum and maximum limits are clearly displayed on screen before you sit at any table, so you can choose one that suits you.
Teen Patti is a popular South Asian card game — each player receives three cards and the player with the strongest hand wins. Andar Bahar is even simpler — one card is placed on the table and you have to guess whether the next card of the same value will fall on "Andar" (the left side) or "Bahar" (the right side). Both games are fast-paced and easy to learn.
Yes. In live dealer games, trained dealers run the game from a real studio via live video streaming. You get the feel of a real casino from the comfort of your home. You can also chat directly with the dealer through the chat feature. Well-known providers such as Evolution Gaming and Ezugi deliver this experience on bc11.
Bonuses & Offers
When you open an account on bc11 for the first time, the welcome bonus is added automatically on your first deposit. The bonus is up to 150% with a maximum of ৳8,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus, giving you a total balance of ৳2,500. No separate code is needed to claim the bonus.
The wagering requirement for the welcome bonus is 25x, calculated on the bonus amount only. For example, if your bonus is ৳1,500 — you will need to place a total of ৳37,500 in bets (৳1,500 × 25) before you can withdraw winnings from that bonus. There is no wagering requirement on the deposited amount — only on the bonus amount.
A bonus is generally valid for a specific time limit. If the wagering requirement is not met within that period, the bonus may be cancelled automatically. Once a bonus is activated, you can see its expiry date in the bonus section of your account. So as soon as you receive a bonus, read the terms carefully.
Yes. If you decide you do not want to keep a bonus, you will find the option to cancel an active bonus in your account settings. Keep in mind that cancelling a bonus will also cancel any winnings earned from that bonus. Think it over carefully before deciding to cancel, or consult our support team.
No, the welcome bonus can only be received once per account. It is a special offer for new members. Attempting to claim the bonus by opening a second account risks having all accounts cancelled. However, regular players on bc11 have the opportunity to receive VIP cashback and other offers.
Generally, slot games contribute the most towards meeting the wagering requirement. The contribution rate for live casino games, table games and some sports bets may differ. A detailed list of how much each game contributes is available on bc11's bonus terms and conditions page. It is worth checking this before activating a bonus.
How to Withdraw
The minimum withdrawal from bc11 is ৳500. Withdrawal requests below this amount are not accepted. So before withdrawing your winnings, make sure your available balance is at least ৳500 or more. Note that this same rule applies across all three methods — bKash, Nagad and Rocket.
Under normal circumstances, a withdrawal on bc11 takes 30 minutes to 3 hours to process. Once the request is approved, the funds are sent directly to your bKash, Nagad or Rocket wallet. It may take a little longer during peak hours or if verification is required.
Yes, but you must meet the wagering requirement before withdrawing winnings from a bonus. For the welcome bonus, this requirement is 25x the bonus amount. Once the requirement is met, the winnings are added to your regular balance and can then be withdrawn in the normal way. Withdrawals are not possible until the full requirement is met.
No. Under bc11's rules, the bKash, Nagad or Rocket wallet used for withdrawals must be registered in your own name. Sending funds to another person's mobile wallet is not possible. This rule plays an important role in ensuring account security and preventing money laundering.
After logging in, go to the "Withdrawal" section. Select your payment method (bKash, Nagad or Rocket), enter your wallet number and type in the amount you wish to withdraw. Once the request is submitted, the funds generally reach your wallet within 30 minutes to 3 hours. If you have any issues, let us know via live chat.
Still have questions?
We're always here
If the answers above have not resolved your question, bc11's support team is ready to help you 24 hours a day, 7 days a week.