For players 21 and above
bc11 Responsible Gaming —
Your Protection, Our Commitment
Entertainment should never become a burden — at bc11, your safety and well-being are our top priority. Use our safety tools to play in a controlled and mindful way.
Responsible Gaming — Common Questions
Here you will find answers to frequently asked questions about responsible gaming at bc11.
Yes, you can set or lower your daily, weekly, or monthly deposit limit at any time from your bc11 account settings — it takes effect immediately. However, if you want to increase the limit, a 24-hour waiting period applies, which helps prevent impulsive deposits.
No — self-exclusion is for a fixed period. You can choose anywhere from one week to one year. Once the period ends, your account returns to normal. If you want a longer-term or permanent closure, you can contact the support team.
The minimum deposit at bc11 is ৳200 and the minimum withdrawal is ৳500. These limits are set so players can start with a small amount and keep their budget in check. The same limits apply across all three methods — bKash, Nagad, and Rocket.
A time-out is a short-term break — for 24 hours, 48 hours, or 7 days. It is suitable for a brief pause. Self-exclusion is longer-term — from a few weeks up to one year. In both cases, login and betting are completely suspended for the duration.
If you notice signs of addiction, first contact bc11 via live chat or email ([email protected]). The support team can help you activate self-exclusion, reduce your deposit limit to zero, or arrange a long-term break. If professional counselling is needed, they can point you in the right direction.
No. bc11 strictly prohibits anyone under 21 from registering or using an account. Age is verified during registration. Always log out to make sure no family member can access your account.
bc11's support team is available 7 days a week, 24 hours a day. Chat with us directly via live chat or write to us by email: [email protected]. Assistance is available in both Bengali and English.