bc11's Privacy Policy
Your personal information is completely secure at bc11. This policy clearly states — what data is collected, why it is collected, and how it is kept safe.
Introduction & Definitions
bc11 ("we", "our", or "platform") provides a secure online betting and casino service for players in Bangladesh. This privacy policy ("policy") describes what types of information about you are collected when you use the bc11 website and application ("service"), how that information is used and stored, and what rights you have.
By registering an account or logging in to the service, you are considered to have accepted the terms of this policy. If you disagree with any term, please refrain from using the service and contact bc11 support.
1.1 Key Definitions
- Personal Information: Any information that can directly or indirectly identify an individual.
- Processing: The collection, storage, modification, transfer, or deletion of personal information.
- User / You: Any person who is a registered member of bc11 or browses the service.
- Third Party: Any organization or individual other than bc11.
What Information We Collect
bc11 only collects information that is necessary to provide the service and ensure security. The types of information are detailed below:
2.1 Registration & Identity Information
Information you provide when creating an account, such as:
- Full name and date of birth (for age verification — those under 21 cannot register)
- Active email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- Preferred username and password
2.2 Financial Transaction Information
We need the following information to complete deposits and withdrawals:
- Mobile financial service (bKash, Nagad, Rocket) account number
- Transaction amount, date, and reference number
- Withdrawal request details
Note: bc11 does not directly collect any bank account information. Transactions are completed through mobile payment methods only.
2.3 Device & Browsing Information
Information automatically collected while using the service:
- IP address and device identifier
- Browser type and version
- Operating system
- Date, time, and duration of access to the service
- Information obtained from cookies and similar technologies (see section 6 for details)
2.4 Gaming Activity Information
- Play history, bets, and results
- Bonus usage and wagering activity
- VIP level progress and cashback earnings
Security Commitment: bc11 never stores your full national ID or passport number on its servers. Minimal information is collected for identity verification and it is protected through SSL encryption.
Purpose of Data Use
Collected information is used only for the following purposes:
3.1 Account Management
The information you provide is used to create, verify, and manage your bc11 account and to confirm your identity. This information is also required to protect account security, including age verification (21+ confirmation).
3.2 Financial Transaction Processing
Financial information is used to complete deposits and withdrawals, issue bonuses, and verify incorrect or disputed transactions.
3.3 Service Improvement & Personalization
- Presenting game recommendations based on your preferences
- Tracking VIP program progress
- Analyzing and improving site performance and user experience
3.4 Security & Fraud Prevention
Collected information is analyzed to detect suspicious activity, prevent multiple accounts, and protect the integrity of the platform.
3.5 Customer Service
bc11's 24/7 support team verifies account information to resolve your issues quickly. Support request and conversation records may be retained for quality control purposes.
3.6 Legal Compliance
Information may be used to comply with applicable laws and regulations and to address legal claims or disputes when required.
Data Sharing & Disclosure
bc11 does not sell your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:
4.1 Service Provider Partners
Minimum necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), technology infrastructure, and game platform operations. Strict confidentiality agreements are maintained with these partners and they may not use the information they receive for any other purpose.
4.2 Legal Obligations
Information may be disclosed to meet court orders, lawful requests from government authorities, or the requirements of applicable law. In such cases we always disclose only the minimum necessary information.
4.3 Corporate Changes
If there is a change in bc11's ownership or business structure (such as a merger or acquisition), your information may be transferred to the relevant successor entity. In such cases you will be notified in advance and the new entity will be bound to comply with this privacy policy.
4.4 With Your Consent
Outside the situations mentioned above, information will not be shared without your explicit prior consent.
Data Retention & Security Measures
5.1 Retention Period
Your personal information is retained only for as long as necessary. Financial transaction records may generally be kept while your account is active and, after closure, for a specified period as required by legal obligations. Once the defined period ends, information is securely deleted or anonymized.
5.2 Technical Safeguards
bc11 uses industry-standard security technology to protect your information:
- SSL/TLS Encryption: Every data transfer on the service is completed through an encrypted connection.
- Password Hashing: Your password is never stored directly — it is stored as a strong cryptographic hash.
- Access Controls: Only authorized personnel can access your information and this access is logged.
- Firewall & Intrusion Detection: Server infrastructure is under continuous monitoring.
- Regular Security Reviews: Audits are conducted regularly to identify system vulnerabilities.
5.3 Response to a Data Breach
If a data security breach occurs, we will immediately notify affected users and take swift action to mitigate harm. Information about the nature of the incident, its potential impact, and the steps taken will be communicated transparently.
Cookies & Tracking Technologies
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. bc11 uses the following types of cookies:
- Essential Cookies: Indispensable for maintaining login sessions and ensuring security.
- Functionality Cookies: Help remember your preferences (language, display settings).
- Analytics Cookies: Assist in reviewing and improving service usage.
6.2 Cookie Controls
You can delete or block cookies from your browser settings. However, disabling essential cookies may cause parts of the service to stop working properly, such as login sessions not being maintained.
Your Rights
As a bc11 user, you have the following rights over your own information:
7.1 Right to Access
You may request at any time to know what information bc11 holds about you. Information will be provided within a reasonable time upon written request.
7.2 Right to Rectification
If there are any errors or inaccuracies in your stored information, you can request corrections. This request can be made through bc11 support.
7.3 Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, some information may not be immediately deletable due to legal obligations or active disputes.
7.4 Right to Object to Processing
You have the right to object to marketing communications or profiling activities. Requests to opt out of such communications can be sent to support.
7.5 Right to Data Portability
You may request a copy of the information you have provided to bc11 in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, contact bc11 support: [email protected] — our team is able to assist in both Bengali and English.
Protection of Minors
bc11 strictly prohibits registration by anyone under the age of 21. The registration process includes an age verification step and additional verification is carried out in suspicious cases.
We do not knowingly collect information from anyone under the age of 21. If we are informed that information from a minor has been collected, we will delete it immediately and close the associated account.
If parents believe their minor child has opened an account on bc11, please contact [email protected] immediately.
Policy Changes & Updates
bc11 may update this privacy policy from time to time. If changes are made, the updated date will be noted on this page. For significant changes, registered email addresses will be notified.
Continuing to use the service after a policy change means you are considered to have accepted the new policy. It is therefore recommended that you review this page regularly.
If you object to any change, stop using the service and contact support — we will assist you with the account closure process.
Privacy-related questions?
Our dedicated support team is available 24/7 in Bengali and English.